Looking to track your order? When your order ships, you will receive a Shipping Confirmation email from [email protected] with your tracking number. We primarily ship using E-Packet which you can track online.
Depending on Order Volume, this may take between 1-3 business days. Once you receive the email, follow these steps to easily check on your Delivery Status.
Note: these instructions will work for twobili customers.
SHIPPING TO THE UNITED STATES
If your order is shipping to the USA, you can track your order using USPS tracking online using your tracking number.
Please note that if USPS Tracking status indicates that the package has not been received or it is not in the system, that means it is being processed or has left our warehouse and is on the way to the nearest USPS distribution center.
Please track your E-Packet order using this website: https://www.17track.net/en.
1. VISIT THE WEBSITE: HTTPS://WWW.17TRACK.NET/EN
2. ENTER YOUR TRACKING CODE, PROVIDED IN THE SHIPPING CONFIRMATION EMAIL.
3. CLICK THE "TRACK" BUTTON
Things to Keep in Mind:
- Order Numbers don't instantly update with available Delivery Status. If your tracking number shows that it is currently unavailable, do not be alarmed - Your Order has been Shipped Out & Delivery Status should update within a few days.
- Depending on the value of your Purchase & Item Ordered, your package may not include a Tracking Number. If this is the case, you will be informed via Email once your Order has Shipped. Any Orders over $20 USD generally have available tracking.
For any further assistance, please send us an email at [email protected], and one of our support representatives will be there to assist you.
Thank you from the tenitoy Team!